Billing and plans
We offer a free plan and different paid plans to suit your needs.
How our plans and billing works
Plans
Refer to our pricing page for the most up-to-date information on our plans offering.
Billing
Customers are billed for the number of unsuspended users within a workspace. Thus, your paid plan only applies to the single workspace associated with it.
For billing frequency, we offer either monthly or yearly options.
Your account is charged on a monthly basis for the number of unsuspended users in any role on your workspace.
Adding users mid-month will not result in a charge until the following month. Similarly, removing a user mid-month will not result in a credit for the remainder of the month.
We charge your account for the whole subscription year based on the number of unsuspended users of any role you have at the time of purchase.
If you add or remove users to your workspace, we will bill or credit, respectively, a pro-rated amount for the remainder of the subscription year.
Credits generated will be applied against future charges, and are not available as refunds.
At the end of the month, if there is a net balance owed, an invoice will be generated and either auto-charged or emailed based on your subscription settings.
Manage your billing
Navigate to Settings > Workspace > Billing to access your plan information and make changes. From here, you can:
- View and change your plan.
- Update your payment information.
- Update the billing email.
- View billing history — past invoices and charges.
- We will also show if a charge is failed or past due.
Change or Cancel a subscription
Workspace admins can change or cancel a subscription from Settings > Workspace > Plans. Subscription updates take effect at the end of the subscription period. If you are on a monthly plan, this will be at the end of the billing month. If you are on a yearly plan, this will be at the end of the billing year.
We do not provide refunds for cancellations mid-subscription. If you are uncertain you are ready to commit to a full year, we recommend starting on a monthly plan first. You can switch to yearly at a later date when you are ready to commit longer term and take advantage of the discounted rates.
When cancelling a subscription:
- Nothing will be deleted.
- If you have over 250 issues, you will no longer be able to create new issues.
- Members will become Admins of the workspace, as all users are Admins on free plans.
Add a VAT number
To add a VAT number, choose the I'm purchasing as a business option on the checkout page when upgrading.
To add a VAT number for an existing subscription, go to Settings > Billing > Billing Details > Edit.
Sales tax
In certain areas Linear is required to apply sales tax. The billing address you provide is used to determine whether tax must be applied, and if so the applicable rate.
Areas in which Linear must apply sales tax as of October 1st, 2023 include the following. We anticipate this list will grow over time, and we will keep it updated with new additions.
- Denver, Colorado
- Massachusetts
- New York
- Texas
- Utah
- Washington
If needed, you can revise your billing address in Settings > Workspace > Billing.
Special pricing programs
Education program
We review eligible applicants for a discounted education rate.
Please reach out to billing@linear.app from your .edu email, proof of employer/student ID or letter showing your status where possible to expedite your application.
For-Profit online-only educational institutions are not eligible for this discount.
Non-profit program
We offer 75% off our paid plans to eligible charities (otherwise known as NonProfits). Please reach out to us at billing@linear.app to apply and provide proof of nonprofit status.
The organizations that are not eligible for this discount are the following:
- A legislative or political organization
- A church, association of churches or other religious organization
- A school, college or related organization
- A government office
- An organization that attempts to influence public opinion
- A hospital, an organisation involved with health insurance or group health plans or a related organisation
- A private grant-making, independent or operating foundation
Linear for Startups program
The Linear for Startups program is designed to help early-stage startups discover a better, faster way to build and ship great products. Startups affiliated with a partner in Linear’s Startup Program receive up to 6 months of free access to Linear’s Basic or Business plans. For more information, visit https://linear.app/startups.