Linear Asks
Asks turns requests like bug reports, questions, and IT needs into actionable issues in Linear.
Available to workspaces on our Business and Enterprise plans. Additional features available to Enterprise workspaces through Advanced Linear Asks.
Overview
Linear Asks helps organizations manage internal requests that would otherwise be scattered across chat, email, and ad hoc forms.
Once enabled, people can submit an Ask through Slack, email, or web forms. Each Ask becomes an issue in Linear, where teams can triage, prioritize, assign, and respond using their existing workflows.
Purpose and use cases
Linear Asks is designed for internal requests that might otherwise get lost across chat threads, shared inboxes, and ad hoc forms. It’s especially useful for:
- Engineering teams receiving bug reports from non-technical teammates
- IT and support teams handling hardware, access, and setup requests
- Operations and HR teams managing internal asks from across the company
- Product and design teams collecting feedback and feature requests
By supporting request intake through familiar surfaces, Asks makes it easier for people to ask for help without changing how they already work.
Multi-channel request intake
Linear Asks supports three intake surfaces: Slack, email, and web forms.
Use Slack when requests already happen in channels or direct messages. Use email when your team already works from an inbox. Use web forms when you want a more structured submission flow.
Jump to:
Asks with Slack
People can submit Asks directly from Slack, turning messages into issues without leaving the conversation.
When an Ask is created for a Linear team, it starts in the team’s Triage for review, prioritization, and assignment.
Asks created from Slack keep a synced comment thread between Linear and Slack, so replies in either place stay connected.
Learn more in our Slack Asks docs.
Email Asks
Each incoming email creates a new issue in Linear using the email subject as the title and the message body as the description.
Teams can use a Linear-provided intake address or set up a custom email address that forwards into Linear.
A synced thread appears in the issue, so teams can reply from Linear and continue the conversation over email.
Learn more in our Email Asks docs.
Web Asks
People in your identity provider can submit Asks through web forms after signing in to your Asks site.
Each submission creates an issue in Linear and sends the requester an email confirmation.
Replies continue through a synced thread, so the requester and the team can stay in touch after submission.
Learn more in our Web Forms Asks docs.
Linear Asks vs Advanced Linear Asks
Asks is available on both Business and Enterprise plans, with additional features for Enterprise workspaces through Advanced Linear Asks.
Feature | Business (Linear Asks) | Enterprise (Advanced Linear Asks) |
|---|---|---|
Email intake & replies | ✔ | ✔ |
Custom email domains | ✔ | ✔ |
Private Asks (DMs & Linear Asks bot) | ✔ | ✔ |
Asks fields | ✔ | ✔ |
Form templates support | ✔ | ✔ |
Additional Slack functionality | — | ✔ |
Web forms | — | ✔ |
A few concepts apply across all Asks surfaces:
No matter where an Ask starts, it becomes an issue in Linear. Teams can triage, prioritize, assign, and respond using the same workflows they already use for other work.
Synced conversations
Slack, email, and web forms can keep the requester conversation connected to the issue, so updates and replies stay in sync across surfaces.
Templates
Templates can help standardize intake and apply default issue properties when new Asks are created. Learn more about templates.
Next steps
To set up or customize a specific intake surface, continue to our Slack, Email or Web Forms documentation.