My issues

See your most important issues in one view.

Overview

My issues is a curated view that shows your most pertinent issues. It's split into three tabs: Issues assigned to you, created by you, to which you are subscribed, and issues with recent activity.

Basics

Curated priority order

By default, My issues uses a unique grouping called Focus that attempts to organize issues assigned to you in order of what you'd want to work on first. Issues are grouped in the following order:

• Issues with SLAs (for users with access to our SLA feature on our Plus plan)
• Assigned issues blocking others
• Issues in your current cycle
• Issues in future cycles
• Unstarted issues not assigned to cycles
• Backlog issues

Within each category, issues are ordered by priority. The view does not include completed or canceled issues. Unlike most views, we'll show unstarted issues first followed by ones that are in progress since we expect most users to utilize My Issues as a way to find the issues that they should work on next.

You can change the grouping options from the display options in your My Issues view.

Created issues

My Issues is also where you'll find a list of all the issues you've created in the workspace, ordered by creation date. This includes issues you create via integrations with Slack, support tools such as Front, Intercom, and Zendesk, and Sentry.

Subscribed issues

You're automatically subscribed to issues assigned to you, in which you've been @mentioned, and created by you. From subscribed issues (and most other places in the app), you can unsubscribe from issues individually or in bulk by selecting the issue(s) and then pressing Shift S. Do the same with Cmd/Ctrl Shift S to manage subscribers. Unsubscribe options show up in the command menu but not the contextual menu.

Activity

The activity tab will show issues with recent action that have occurred by date.

Activity includes the following:

• issue created
• issue updated
• assigned issue state changed
• issue commented
• comment reacted
• opened pull request