Now

Linear agent for Intercom, Zendesk, Gong⁠

The Linear agent can now handle the tedious work of turning customer conversations into actionable issues. Available through our Intercom, Zendesk, and Gong integrations, the agent parses conversations and automatically files issues with the relevant details. This ensures your product team gets the right customer context while your customer-facing teams spend less time manually filing issues.

From Intercom and Zendesk, use the Linear agent to turn support tickets into issues with a single button click. The agent analyzes the full conversation and files any relevant bugs or feature requests — even from long, multi-topic threads. Issues are created with concise summaries, key details, and include relevant screenshots. When a conversation contains several distinct requests, the agent can automatically create multiple issues at once.

The new Gong integration brings a fully self-driving issue creation workflow to customer calls. The Linear agent reviews each transcript to capture product feedback and feature requests and automatically routes them to Linear. No prompts or clicks required.

Every issue filed by the Linear agent is routed to the relevant team’s triage queue and attributed to the right customer. With Triage intelligence, duplicate requests are automatically merged into existing issues, keeping your backlog clean without losing important customer context.

The Linear agent is included with the Intercom and Zendesk integrations on Business and Enterprise plans, and with the Gong integration on the Enterprise plan.

Linear agent in Slack workflows⁠

The Linear agent for Slack now works inside Slack workflows. You can already mention @Linear in any Slack thread to turn conversations into issues using natural-language prompts. With this update, the Linear agent can also be invoked by automated steps in Workflow Builder, allowing bots to request @Linear to create issues and take actions.

Warp agent⁠

Users of Warp can now delegate issues to the Warp agent directly from Linear. Assign an issue to Warp and the agent will create a plan and start working on implementing it.

You can follow how the agent is progressing against its plan, steer it further, or review the PR once the agent finishes. You can always open the remote session in Warp to take over directly. Warp cloud agents are available to paid Warp users. Learn more and install the agent.

OpenAI Codex agent⁠

OpenAI Codex users can now delegate issues directly to the Codex agent without leaving Linear.

Codex can answer questions about your codebase, fix bugs, or take a first pass at issues in your Triage queue. Assign issues to the Codex agent, and it will use the full issue context, automatically choose the right repo, and start working on a solution.

Engineers can fully delegate well-defined issues to Codex, so they can stay focused on more complex projects. Follow Codex's reasoning as it works on the issue or just review the summary when the task finishes. When you’re ready, open the Codex task on web to review the code changes and turn them into a PR.

Codex gives every team engineering-level help — without consuming actual engineering time. Support teams can ask Codex to explain how the code works when triaging bug reports. PMs and designers can use Codex to prototype new ideas, or even handle small coding tasks like updating copy or fixing UI issues.

You can assign multiple issues to Codex and it will work on them in parallel. You'll receive inbox notifications when Codex needs your input or when work is ready for review.

To get started, add the Codex agent to your Linear workspace. You'll be asked to connect your ChatGPT account when you delegate an issue to Codex for the first time. You must be on a ChatGPT paid plan and connect your Github account to use Codex. Learn more in our docs.

Workspace owners⁠

Enterprise plans now have a new Workspace owner role, the highest permission level in Linear. Workspace owners have exclusive control over billing, security settings, OAuth app management, audit logs, and workspace exports. This change enables admins to continue to handle everyday management needs while limiting who has access to the most sensitive settings in your Linear workspace. Learn more in the docs.

Initiatives in Google Sheets⁠

Linear's Google Sheets integration can now sync initiatives in addition to projects and issues. Initiatives sync to their own dedicated Google Sheet with properties including owner, teams, description, health, and target dates.

Use this sheet to power external analysis and workflows for high-level planning. To get started, enable the Linear Google Sheets integration from your Linear workspace settings and toggle on Sync initiatives.

Form templates⁠

Form templates are a new type of issue template that support form fields. Use these templates to collect specific issue details upfront so work is actionable from the start.

Form templates are useful for teams that require specific details in every request, like bug reports that need repro steps and environment details, security incidents that should capture severity and when the incident occurred, and IT or HR requests for new equipment or onboarding details.

You can specify generic fields like text input, dropdowns, and checkboxes, as well as issue property fields like priority, customer, and label groups. Name each field, add descriptions to give submitters clear instructions, and mark any field as required.

When creating an issue, form templates appear to users as fillable forms. Any user in your Linear workspace can create templated issues in Linear or through the Slack integration.

With Asks, you can add form templates to Slack channels and let everyone in your Slack workspace turn their requests into Linear issues — even if they don’t have a Linear account.

Form templates are available on all plans, and can be used in Asks for teams on Business and Enterprise plans. To create a form template, add a new issue template and choose Form. Any issue templates previously used with Asks have been converted to form templates. Learn more in our docs.

Mermaid diagrams⁠

Build modifiable diagrams like flowcharts and sequence diagrams natively in Linear. Create a new diagram by typing /diagram in a text field or searching for mermaid as the language in a code block. See the official Mermaid docs for more on the syntax.

Figma Make connector⁠

Access Linear issues, projects, and documents from Figma Make to design prototypes with full context. You can also create and manage Linear issues and projects without leaving Figma — turning your prototypes into tracked work. All tools supported by Linear's MCP server are accessible in the connector. Learn more in our docs.

Pulse on mobile⁠

Pulse is now available in Linear's iOS and Android apps. Stay up-to-date on the progress of your projects and initiatives, no matter where you are.

Pulse brings relevant updates from across your Linear workspace into a single unified feed, so you can quickly see what's happening. For me shows you a personalized feed of project and initiative updates most relevant to you. Popular and Recent surface updates from across your entire company, helping you stay informed beyond your immediate focus. Leave a comment on any update, or react with an emoji.

Updated Progress Graphs⁠

Initiative, project, and cycle graphs have been refreshed to make progress and activity trends clear at a glance.

Progress graphs for projects and cycles now include a bar chart to highlight completed issues, providing a clear view of momentum over time.

Initiative graphs have been redesigned to highlight the most active projects at any given time. Each curve represents the rate of completed issues within a single project, rising during periods of high activity and leveling off during quieter periods or after project completion. Hover over the x-axis to see your most active projects in a given week.

Initiative and project views now include an activity indicator. It highlights which efforts are most active across your workspace, so it's clear where your team is spending time.

Datadog integration⁠

Datadog users can now automatically create Linear issues from Datadog monitor notifications. This ensures that any critical alerts from Datadog are translated directly into tracked and actionable work in Linear. Learn more in our docs.

GitHub Copilot agent⁠

GitHub Copilot users can now work with the GitHub Copilot agent directly within Linear.

Delegate any issue directly or mention GitHub Copilot in a comment, and the agent will use the full issue context to start an implementation in a draft PR.

You can follow Copilot's progress on the Linear issue or on the PR in GitHub. You'll get notified if the agent needs your input or when the work is ready for review. Prompt Copilot to make further changes by adding comments to the PR.

GitHub Copilot agent can handle lightweight tasks in your backlog like quick bug fixes, small refactors, or UI polish so your team can stay focused on complex projects. Track all issue delegated to GitHub Copilot and other agents from My Issues or create a custom view.

To get started, add the GitHub Copilot agent to your Linear workspace. You'll be prompted to link your individual GitHub account when you delegate an issue to GitHub Copilot for the first time. Check out the GitHub documentation to learn more.

Linear agent for Slack⁠

Creating issues has never been easier. Mention @Linear in discussions on Slack, and the Linear agent will create issues informed by your conversation's context. Use natural language to specify issue details or simply let the agent infer what's needed.

Linear agent is available now on Business and Enterprise plans. Update your Slack integration, then create issues by mentioning @Linear in Slack.

Learn more in our docs.

Mobile app redesign⁠

We’ve refreshed our iOS and Android apps with a new visual design system. Both now use a custom frosted glass material that adds depth and contrast to the UI.

Navigation has been rebuilt with a new bottom toolbar for quick access to core workflows. You’ll also now find a "Create Issue" button at the top of every screen.

Update now in the App Store and Play Store.

Factory agent⁠

Users of Factory AI coding agents can now access them directly within Linear. Delegate an issue to Factory to spin up a remote workspace and launch a coding agent.

Factory’s remote workspaces allow you to create custom development environments for coding agents, so you can delegate several Linear issues simultaneously to run in consistent, isolated environments. Learn more about Factory in our Integration Directory.

Issue SLAs now available on Business plans⁠

Workspaces on the Business plan can now use SLAs to set clear expectations on when time-sensitive work should be completed.

SLAs apply automatically to issues based on configurable rules. When an SLA is at risk or becomes breached, issue subscribers receive immediate notifications. Learn more about SLAs in our docs.

Label descriptions and archiving⁠

Labels let you organize issues and projects in ways specific to your team or workspace. They can be used to define custom views and dashboards, or in Triage and SLA rules. We've made significant improvements to label functionality and management.

Label descriptions⁠

Add descriptions to labels to clarify their purpose and when they should be applied. Hover over a label from anywhere in the app to read its description. Label descriptions also help inform Product Intelligence on when to suggest a particular label.

Archiving labels⁠

Archive labels when they are no longer needed, but you wish to preserve historical data. Archived labels remain visible on issues and projects where they were previously applied and will continue to work in filters, insights, and views.

Label management⁠

We've shipped a series of quality of life improvements for managing labels. You can now easily update labels in bulk, merge multiple labels together, and see triage and SLA rules that they affect.

Issue discussion summaries⁠

Discussion summaries now appear on issues with substantial activity. Read these summaries to understand what's happened in an issue without reading every comment.

Summaries capture decisions, blockers, debates and their resolutions, and key people involved. When new comments are posted, summaries automatically regenerate to reflect changes.

Citations point back to specific comments that support the summary's claims. Hover over a citation to view the source material and click through to read the original comment. Issue discussion summaries are available on Business and Enterprise plans. Learn more in the docs.

Updates tab on projects and initiatives⁠

Visit the updates tab to see the history of all updates and changes to a project or initiative. Write new updates from this page and share the link with anyone in your workspace so they can track progress.

Updates appear in chronological order along with any changes to properties such as the target date, members, and milestones. On initiatives, display updates from sub-initiatives and projects, so you can see all relevant information in one place.

Sentry Agent⁠

Use the Sentry Agent to run a root cause analysis on any Linear issue linked to Sentry. Once assigned to an issue, the Sentry agent will analyze the related stack trace, logs, events, and other metadata and share its findings. You can use this analysis as additional context when fixing the problem, either manually or using a coding agent.

Date mentions⁠

Add date mentions in project descriptions, issues, and documents by typing @ followed by a date expression like @tomorrow, @October 12th, or @next Wednesday. Date mentions always resolve to the correct calendar date.

New to Product Intelligence: Auto-apply triage suggestions⁠

Let Product Intelligence take the first pass at triage and automatically apply suggestions to issues.

Set up rules to automatically accept suggestions for individual issue properties, or only for specific values. For example, you can configure triage suggestions to always apply the suggested team and assignee but only automatically apply specific labels like bug.

Properties that have been automatically applied are clearly marked in the suggestions header. Hover over them to review the reasoning or to make changes.

By letting Product Intelligence take the first pass, you can dramatically reduce the time it takes to triage issues. Your team can focus its attention fully on solving problems, rather than being continuously interrupted.

You can configure Triage suggestions at the workspace or team level. It is part of Product Intelligence, which is available in Technology Preview to anyone on the Business and Enterprise plans.

To get started, ask your workspace admin to enable Product Intelligence or learn more in the docs.

OAuth improvements⁠

We're moving OAuth apps to use short-lived access tokens for user-initiated OAuth. These new tokens will be valid for 24 hours and paired with refresh tokens.

Starting October 1st, 2025, all newly created OAuth apps will issue refresh tokens by default. Existing apps will have until April 1st, 2026 to migrate to the new refresh token system.

We also added support for the client_credentials grant type for apps that use OAuth tokens for direct server-to-server communication and cannot support a user-initiated OAuth flow involving refresh tokens.

View the updated OAuth developer documentation to learn more.