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Introducing Customer Requests

Build what your customers actually want

Capture feedback, understand user needs, and prioritize product work that matters.

Customer request view on the left featuring title, description and list of companies that requested it. On the right, a customer view which shows all requests made by the customer, their revenue, size, etc.Customer detail view. Showing the customer and their details like revenue, size, etc. Below, a list of requests made by the customer.

Bring the voice of the customer into product development

Bring the voice of the customer into product development

A detailed view of a request. Showing the title, description, and a list of companies that requested it.
Support tools
CRM tools Coming soon
Make customer feedback accessible

Capture feedback across any customer interaction – from sales calls to support chats – and turn it into a customer request linked to a Linear issue.

Customer Requests is seamlessly integrated with the tools you already use, so you can create requests directly from your support platform, email client, or shared Slack channels.

Coming soon: Salesforce and Hubspot integrations
Support tools
CRM tools Coming soon
Intercom
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zoe@acme.inc
We need a cost breakdown across all cloud platforms in a single report or dashboard
ACME IncNew Request
ENG-860Multi-cloud cost dashboard

Customer Requests closes the gap between our product and go-to-market teams. Our Sales and Success orgs now track feature requests at a customer level, and feedback flows directly into our development workflow.

Connect product instincts with customer insightsCustomer Requests aligns product work with user needs. Refine your product intuition with detailed customer feedback and realtime customer data to make better decisions.
Customer requests view with revenue and tier filters on top, and list of requests below.

Understand customer needs at scale…

Segment and filter requests by volume, customer status, or revenue to identify the most impactful feature work.

Customer requests view with revenue and tier filters on top, and list of requests below.
instantly see aggregate customer information for each issue
Customers3
Important2
Total revenue$47.8K
ACME
XMP
Echo

…and in full detail

Requests are directly embedded in the issue description, giving product teams full visibility into what customers are really asking for.

A detailed view of a request. Showing the title, description, and a list of companies that requested it.
A detailed view of a request. Showing the title, description, and a list of companies that requested it.
expand any request to understand the issue from the point-of-view of the customer
Bring customer focus to all your teamsCenter your organization around customer needs. Align product, engineering, and go-to-market teams around a shared mission to deliver exceptional customer experiences.
Customer Requests works seamlessly with the rest of the Linear systemCustomer Requests works seamlessly with the rest of the Linear system
Linear Asks
Create customer requests from shared Slack channels.
Linear API
Build your own add-ons and integrations.
Linear Insights
Analyze how customers requests are managed (coming soon).

Bring the voice of your customers into Linear

Activate Customer RequestsGet startedActivate Customer RequestsGet startedContact sales