Capture feedback, understand user needs, and prioritize product work that matters.
Bring the voice of the customer into product development
Bring the voice of the customer into product development
Support tools
CRM tools Coming soon
Make customer feedback accessible
Capture feedback across any customer interaction – from sales calls to support chats – and turn it into a customer request linked to a Linear project or issue.
Customer Requests is seamlessly integrated with the tools you already use, so you can create requests directly from your support platform, email client, or shared Slack channels.
Coming soon: Salesforce and Hubspot integrations
Support tools
CRM tools Coming soon
Intercom·zoe@acme.inc
We need a cost breakdown across all cloud platforms in a single report or dashboard
ACMENew Request
Multi-cloud cost dashboard
Planning
Q4 2025
17
Customer Requests closes the gap between our product and go-to-market teams. Our Sales and Success orgs now track feature requests at a customer level, and feedback flows directly into our development workflow.
Connect product instincts with customer insightsCustomer Requests aligns product work with user needs. Refine your product intuition with detailed customer feedback and realtime customer data to make better decisions.
Customers13
Important2
Total revenue$47.8K
ACME
XMP
Echo
Unreal
Prioritize your roadmap based on real demand
Segment and filter projects by request volume, customer tier, or revenue to identify and prioritize the most impactful feature work.
Understand customer needs in full contextual detail
Requests are directly attached to projects and issues, giving product teams full visibility into what customers are really asking for.
Idle resource detection
now
New request from XMP
Multi-cloud cost dashboard
now
Requested project completed
ENG-943 Budget alerts
now
25th customer requesting issue
IOS-396 Alerts on mobile
now
Requested issue completed
Stay in the loop with every customer
Subscribe to individual customers and get realtime notifications on their requests – new and completed.
Bring customer focus to all your teamsCenter your organization around customer needs. Align product, engineering, and go-to-market teams around a shared mission to deliver exceptional customer experiences.
Customer Requests works seamlessly with the rest of the Linear systemCustomer Requests works seamlessly with the rest of the Linear system