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Customer Requests

Build what customers actually want

Capture feedback, understand user needs, and prioritize product work that matters.

Customer request view on the left featuring title, description and list of companies that requested it. On the right, a customer view which shows all requests made by the customer, their revenue, size, etc.

Bring the voice of the customer into product development

Bring the voice of the customer into product development

A detailed view of a request. Showing the title, description, and a list of companies that requested it.
Support tools
CRM tools Coming soon
Make customer feedback accessible

Capture feedback across any customer interaction – from sales calls to support chats – and turn it into a customer request linked to a Linear project or issue.

Customer Requests is seamlessly integrated with the tools you already use, so you can create requests directly from your support platform, email client, or shared Slack channels.

Coming soon: Salesforce and Hubspot integrations
Support tools
CRM tools Coming soon
Intercom
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zoe@acme.inc
We need a cost breakdown across all cloud platforms in a single report or dashboard
ACMENew Request
Multi-cloud cost dashboard
Avatar of undefined
Planning
Q4 2025
17

Customer Requests closes the gap between our product and go-to-market teams. Our Sales and Success orgs now track feature requests at a customer level, and feedback flows directly into our development workflow.

Connect product instincts with customer insightsCustomer Requests aligns product work with user needs. Refine your product intuition with detailed customer feedback and realtime customer data to make better decisions.
Customer requests view with revenue and tier filters on top, and list of requests below.
Customer requests view with revenue and tier filters on top, and list of requests below.

Prioritize your roadmap
based on real demand

Segment and filter projects by request volume, customer tier, or revenue to identify and prioritize the most impactful feature work.

Understand customer needs in full contextual detail

Requests are directly attached to projects and issues, giving product teams full visibility into what customers are really asking for.

Idle resource detection
now
New request from XMP
Multi-cloud cost dashboard
now
Requested project completed
ENG-943 Budget alerts
now
25th customer requesting issue
IOS-396 Alerts on mobile
now
Requested issue completed

Stay in the loop with every customer

Subscribe to individual customers and get realtime notifications on their requests – new and completed.

Bring customer focus to all your teamsCenter your organization around customer needs. Align product, engineering, and go-to-market teams around a shared mission to deliver exceptional customer experiences.
Customer Requests works seamlessly with the rest of the Linear systemCustomer Requests works seamlessly with the rest of the Linear system

Bring the voice of your customers into Linear