Easily create Linear issues from Atlas support tickets with all the context your engineering team needs. Descriptions are automatically generated from the first message, saving time and making every issue clear and actionable. Customize how tickets and issues sync between Atlas and Linear to fit your workflow. With fine-grained controls and rich text support, your teams can collaborate seamlessly across tools.
Create issues with context Send Atlas tickets to Linear in a single click. Descriptions are auto-generated from the first customer message, providing engineers with all the information they need, without extra manual effort.
Sync updates across tools Keep Atlas and Linear in sync with customizable activity syncing. Choose what updates flow between the tools—like status changes, new comments, or assignee updates—so your team gets the right information in the right place.
Rich text support Add more context to your Linear issues with rich text formatting. Use headers, bold text, and images to make sure everyone is on the same page.
Fine-grained workflow controls Control when Atlas tickets re-open based on Linear issue statuses. For example, configure tickets to reopen only if they were previously Snoozed, Pending, or Closed.
Connect Atlas and Linear Log in to your Atlas and Linear accounts, and enable the integration in just a few clicks. An admin can enable the integration in Linear from workspace settings.
Set your sync preferences Decide which activities sync between Atlas and Linear, like ticket status changes, new customer messages, or assignee updates.
Customize your workflows Use advanced workflow settings to control when tickets reopen and how issues interact across tools.
