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Linear Asks

Turn workplace requests into actionable issues

Linear Asks is the easiest way to manage internal requests from Slack
and email. Streamline bug reports, feature ideas, IT tickets, and more.

Intake

Works where your team already is

Linear Asks is a new take on intake. Submit requests directly from Slack and Email, and automatically send them to the relevant team in Linear.

Slack
Email

Create new requests from Slack

Let anyone in your Slack workspace quickly file a request — even if they don't have a Linear account.

/asksLinear Asks · Create a new request

Turn any email thread into an ask

Create new requests by cc'ing or forwarding to designated email addresses.

Build custom Slack forms

Create channel-specific templates with custom and required fields to standardize every request.

Get notified about new comments and updates

Receive realtime updates on your Asks, delivered to the same channel your request came from.

Linear Asks
15:40
Sid Bhargava created a new Customer Bug Report: ENG-920 “Investigate missing expand control”
IT Helpdesk it@acme.com
14:28
An ask has been created from your email: IT-7710 “Conference room audio not working”
Linear Asks
09:21
Lora Baines changed status to Done for DATA-386 “New query for Sales dashboard”
Requests ops@acme.com
17:59
Your ask has been marked as Done: OPS-194 “Team offsite budget approval”

Private Asks

Create private Asks for sensitive requests.

Emoji triggers

Turn any Slack message into an Ask simply by using an emoji.

Auto-create

Every message in a Slack channel becomes an Ask.

Shared Slack channels

Allow external users, such as customers, to create requests.

We save close to $30,000 per year since moving to Linear Asks

Linear Triage

A better way to manage requests

Manage incoming requests from a shared triage inbox. Review, prioritize, assign, and update each issue without ever switching back to Slack or Email.

AI duplicate detection

Discuss requests with bi-directionally synced threads

Comments sync automatically between Linear and the original request channel.

Control who has access to sensitive requests

Limit visibility of sensitive Asks with private teams and scoped access controls.

Workflows

Create powerful request workflows

Asks is seamlessly integrated with the rest of the Linear system, unlocking new levels of control over your request workflows.

SLAs

Apply automatic deadlines to time-sensitive requests

Triage automations

Auto-assign requests based on predefined rules and schedules

How teams use Linear Asks

Linear Asks supports all types of workplace requests. From engineering and design to IT, legal, and HR.

Streamline bug reporting

Enable people outside of your engineering org to quickly file bug reports without worrying about complex issue details.

Build an IT help desk

Turn any message in your #ask-IT channel into an IT ticket by reacting with an emoji.

Escalate customer conversations

Forward emails from customers to create trackable issues when engineering support is needed.

Standardize Ops requests

Configure templates with concrete instructions, placeholders, and checkboxes to standardize and streamline intake.

Improve customer success

Add Linear Asks to shared Slack channels to enable your most important customers to file bug reports and feature requests.

Manage sensitive HR tickets

Create private Asks via DM for sensitive requests that only you and your HR team can access.

Trusted by product, GTM, and internal operations teams at leading companies

Meet our customers

Streamline your internal request workflows