Improvements for SLAs, templates, and Jira & GitHub Issues Sync
Improvements for SLAs, templates, and Jira & GitHub Issues Sync
This week we improved a few features that weren't quite living up to their potential. They each had small limitations that were annoying and prevented some teams from using them well, or at all.
Business Day SLAs
SLAs are a great way to ensure consistency in responding to issues and bug reports. Now you don't have to worry about SLA deadlines landing on a weekend or coming in on Monday morning with a bunch of broken SLAs. Confidently set SLA parameters and trust that they will behave the way that your team needs. Configure your SLAs to follow business days from settings or update individual issues by selecting the SLA and typing "n business days" in the custom option.
Nested sub-issues in Templates
Templates can help you standardize processes and automate issue creation. You can now add multiple layers of nesting in issue templates to create issues at the level and granularity you need. Spec out project templates in full detail by adding sub-issues to project tasks.
Improved notifications for Jira & GitHub Issues Sync
We now indicate when issues sync (or fail to sync) with Jira or Github Issues. You can bidirectionally sync Linear issues with Jira and GitHub Issues, for instance to manage open source projects from Linear. Previously it was hard to tell if a Linear issue you were looking at successfully synced or if there had been errors. This information is now clearly visible in banners on Linear issues.
- AccessibilityNavigating items in command menus is now announced by screen readers
- AsksWhen you subscribe to an issue created via Linear Asks, you will be added as a subscriber to the synced Slack comment thread in Linear as long as you aren't already subscribed to it or participating in it from Slack
- EditorAdded code highlighting for TOML and OCaml
- Preview linksWe now support links coming from AWS Amplify Hosting
- Desktop TabsFixed a bug causing the "Close tab" option to close the active tab instead of the selected one
- EditorWe now parse Markdown when pasting content with matching styles
- EditorOpening a link from the editor's link toolbar now works in Safari
- Preview linksFixed a bug where preview links in PR comments did not appear when referencing issue IDs on existing PRs
- Project TemplatesFixed the re-ordering of sub-issues when editing project templates
- SentryFixed a bug where Sentry would create duplicate issues that had been moved across teams if an alert refired
- SentryFixed searching within Sentry for Linear issues to link
- Similar issuesFixed the peek panel positioning when pressing space
- TemplatesFixed a bug where new template drafts could get cleared when the app theme changed
- TemplatesFixed a bug that prevented milestones from being attached to a sub-issue in a project template
- TemplatesFixed a bug that caused clicking on a milestone in a project template to redirect to a "404 Not Found" page
- TemplatesWhen a team is made private, the team's templates will now be removed from integrations that only support templates from public teams (e.g., Slack, Intercom, and Zendesk)
- TemplatesFixed a bug where templates were created under the workspace instead of a newly created team when copying settings from an existing team
- TriageThe triage prioritization requirement is no longer ignored if you try to add a triage issue to a cycle
- Issue relationsIssues titles with backticks are now properly rendered for related issues