Turn Support Tickets into Linear Issues

Overview⁠

When a customer reports a bug or requests a feature, send it from SupportBee's shared inbox to Linear as an issue — with full context, no copy-pasting

How it works⁠

The integration adds a "Create Issue in Linear" action to every ticket in SupportBee. One click sends the ticket content — subject, body, customer details, and any attachments — into your Linear workspace as a new issue.

You control where issues land:

• Team — Choose which Linear team the issue is assigned to (Engineering, Product, Design, etc.).
• Project — Assign it to a specific Linear project for better organisation.
• Priority and labels — Set priority levels and labels so your engineering team can triage without asking for more context.

Support agents stay in SupportBee. Engineers stay in Linear. Each team works in the tool built for their workflow, with full visibility into what the customer reported.

Configure⁠

Connecting SupportBee's ticketing system to Linear:

• Go to Admin → Integrations in SupportBee
• Search for Linear and click Add to My SupportBee
• Authorize SupportBee to access your Linear workspace
• Select the default team and project for new issues

No API keys to generate, no webhooks to configure. Once connected, every agent on your team can create Linear issues directly from support tickets.

Once the integration is active, here is how your team uses it day-to-day:

• Open a ticket in SupportBee's team inbox
• Click Integrations → Create Issue in Linear
• Review the title and description — edit if needed
• Choose the target team and project
• Set priority and add labels
• Submit

The issue appears in Linear immediately with the full customer context. Your engineering team can start working on it without needing access to your help desk or asking the support agent for details.