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Create Linear issues from Salesforce cases

Screenshot showing a Salesforce case for HIPAA compliance on the left and the same case synced as a Linear issue on the right, demonstrating how customer requests can be escalated into product work.
Submit feature requests, share feedback, and report bugs to your product team — all from Salesforce
Screenshot showing a Salesforce case for HIPAA compliance on the left and the same case synced as a Linear issue on the right, demonstrating how customer requests can be escalated into product work.
Submit feature requests, share feedback, and report bugs to your product team — all from Salesforce
Screenshot of a Linear issue with customer details expanded. Attributes like owner, status, tier, revenue, size, and data source (Salesforce) are displayed, showing synced account data alongside the issue.
Surface Salesforce account data in Linear to inform product decisions
Screenshot of Linear’s triage rule builder. Example rule: when Salesforce opportunity size is greater than $10,000, then assign to Cristina, set priority to Urgent, and automatically route the issue.
Use Salesforce case fields to automatically route and prioritize issues

Overview⁠

Linear's Salesforce integration connects customer feedback directly to product development. Capture and track requests, sync customer context, and stay updated on development progress — all from Salesforce.

How it works⁠

Salesforce cases can be escalated to the product team by creating Linear issues or linking to existing ones — without leaving Salesforce. Open the case details page to create a new issue or link the case to an existing issue or project. Linear issue and project details are surfaced directly in Salesforce and updated in real-time, so you can keep track and close the loop with the customer when work is completed.

Salesforce account data also syncs with Linear. When a case is linked to an issue, product teams see the customer request in context with attributes such as revenue, tier, and company size, helping them evaluate and prioritize product decisions.

Any Salesforce case field can be used to filter issues in Linear as well. Create custom views and stay updated with view notifications, or set Triage rules based on case fields to automatically prioritize and route issues.

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Configure⁠

This integration is available as an add-on to the Enterprise plan. Contact sales to learn more.

Once enabled, any Salesforce user will be able to create Linear issues from Salesforce, even if they don't have a Linear account. The integration is available on Salesforce Service Cloud, Salesforce Sales Cloud, and any Salesforce application that supports cases.

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Build your own integration

Create your own integration with Linear’s API and submit it to the directory.