Turn customer research into Linear issues with evidence attached

Overview⁠

Reos is a customer research platform that connects research to product delivery. With Linear connected, findings, feedback and solutions become Linear issues with the supporting evidence attached, and their progress is shown back in Reos alongside the research behind them.

How it works⁠

Create Linear issues from Reos initiatives, individual initiative phases, solutions and feedback submissions. You can also create issues when turning documents or recordings into initiatives, with research context, source links and screenshots included where available.

Use the Reos assistant to draft several issues at once with descriptions, priorities and assignees, then review and approve them before they are created. Link existing Linear issues to an initiative phase, or import issues by URL or identifier, such as ENG-123, to draft a Reos initiative around work that is already planned.

Reos checks the status of linked issues every 15 minutes and shows them as To do, In progress or Done. When every linked issue in a phase is done, Reos completes the phase, and when every phase is done, it completes the initiative and notifies its owner to close the loop with the customers behind the research.

Configure⁠

You need a Reos workspace and a Linear account with access to the team where issues should be created. As a Reos workspace owner or admin, open Settings > Integrations, select Linear and click Connect. Sign in to Linear and approve access, then choose your team and click Save. Issues are created through each person’s own Linear account, so everyone creating issues must be a Reos workspace owner or admin with their own Linear account connected and enabled for that workspace. Setup guide: https://www.reos.ai/docs/issue-trackers