Turn customer support issues into Linear issues with investigation context

Overview⁠

Holly is an AI support agent for your existing help desk. Connect Linear so Holly can check known bugs and feature requests, link customer conversations to existing work, and create issues with investigation findings when engineering needs to step in.

How it works⁠

Holly reads customer conversations in your help desk and investigates across the systems you connect. It searches Linear for related issues and reads their status to check whether a reported bug or feature request is already tracked, and it uses that context alongside your connected docs and systems when investigating questions about what your product can do.

When an existing issue matches the customer’s bug report or feature request, Holly can attach a link to the conversation. When new work is needed, Holly can create an issue in your selected Linear team with the customer context, investigation findings, and a link to the original conversation, so your engineer can continue from that investigation.

For proposed fixes, connect Cursor and GitHub and select a GitHub repository. Once Holly has created or linked a Linear issue during the investigation, it can launch a Cursor cloud agent after your approval. If the agent produces a pull request, Holly attaches the link to that issue for engineering review. You control which actions Holly can take automatically and which require approval. Customer conversations stay in your help desk, while the Linear issue gives engineering the context needed to take the next step.

Configure⁠

You need a Holly account, an Admin or Owner role in your Holly workspace, and a Linear account with access to the relevant team.

1. Sign in to Holly, select your workspace, and open Connections. Choose Linear.
2. Select Connect with Linear and authorize access to the Linear workspace you want Holly to use.
3. Choose the default Linear team Holly should use for issue searches and new issues, then select Save default team.
4. Open Tools in Holly to set which Linear actions, such as issue search, issue creation, and conversation linking, can run automatically and which require approval.