Create and link Linear issues from helpdesk tickets and track their status in Deskwoot

Overview⁠

Deskwoot is a helpdesk and shared inbox from Neltacore LLC in the US. With Linear connected, agents raise a Linear issue from a ticket or link an existing one, the issue links back to the ticket, and its status shows in Deskwoot. Agents need no Linear account. When a customer reports a problem, the Deskwoot AI Copilot also looks for a known bug in Linear. Linear works on tickets, so the integration is part of the Deskwoot Enterprise plan.

How it works⁠

Agents raise a new Linear issue from a ticket or link an existing one by searching its key, such as ENG-123, or words from its title. Deskwoot joins your Linear workspace as an app, so agents need no Linear account, and Linear shows the name of the agent who raised the issue with a link back to the ticket.

Linear tells Deskwoot about every status change, and each new status writes a line in every ticket linked to the issue. A ticket can have several issues, and one issue can be linked to many tickets, for example when many customers report the same bug. Rules under Settings > Automation can react when a linked issue changes.

When a customer reports a problem, the AI Copilot also searches the open issues of the team you picked in Linear for a known bug and names the matches with key, title, and status.

Configure⁠

You need the Manage integrations permission in Deskwoot and must be an admin of your Linear workspace, because Deskwoot joins it as an app. Tickets must be switched on under Settings > Tickets. Open Settings > Integrations > Linear in Deskwoot, click Connect Linear, sign in to Linear, and allow Deskwoot. Then choose the team for new issues and click Save. Setup guide: https://help.deskwoot.com/linear-integration