Unthread

Overview

Unthread's Linear app helps you to easily sync tasks to conversations happening in Slack. Support reps can create a task in Linear, link it to their ticket, sync comments between Linear and Slack, and get notifications when the linked tasks are completed so they can immediately let the end customer know that their issue is resolved.

How it works

Unthread's Linear integration keeps your Unthread tickets and Linear tasks in sync. You can easily create Linear tasks from an Unthread-tracked conversation, where you can see task statuses and get notifications on task updates.

You can also set up message syncing, so messages sent from Slack or Unthread can be synced back into Linear, so every team is kept up-to-date on what's happening. Similarly, Linear comments can be sent back into Slack to be viewed by the support team.

Most importantly, you can set up notifications on task updates so the support rep talking to a customer will be notified when a blocking Linear task is completed, and you can set up custom hooks to change ticket statuses or post messages to channels upon status changes.

Configure

You'll need to be a platform admin. Head to the "Settings" > "Apps & Integrations" section, where you can install Linear by filtering for "Task Managers". From there, you can customize the integration settings of how you want to sync comments between Slack and Linear, and confirm.