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Changelog
July 17, 2025

Email intake for Linear Asks

Diagram showing an email icon, the Linear Asks logo, and the Linear logo connected in a loop, representing email intake and two-way syncing between email, Asks, and Linear.

Email intake for Linear Asks⁠

Turn any email thread into a trackable issue with Linear Asks.

Asks helps internal teams manage workplace requests from Slack and email. Create designated email addresses – such as helpdesk@, legal@, or ops@ – and any messages sent, forwarded, or cc’d to those addresses will create an issue in the selected team’s triage queue.

Shows email draft to helpdesk@acme.inc with the subject "I need a new laptop" and has a caption "Every email sent to this email address will create an issue in a pre-defined Linear triage inbox"

Comments sync both ways with the original email thread, so you can respond to the sender without leaving Linear and email replies will appear as new comments.

Shows the synced comment thread in the Linear issue and has the caption "Replies to this comment will also be delivered to the original email thread"

Asks is available on Business and Enterprise plans. To get started, go to Asks settings and create your first intake email.

  • Android
    Improved display settings for project lists to support grouping, ordering, row properties, etc.
  • Android
    Redesigned the project overview tab to now show project and milestone descriptions
  • Customer requests
    Added the ability to add customer requests to projects via a contextual menu from project lists and boards
  • Documents
    Improved the popover that appears when hovering over a document to show the document creator and last edit
  • Issues
    Added a "Create more" toggle when adding issues in templates or adding sub-issues while creating an issue or project
  • Jira Sync
    Jira authentication errors are now surfaced in integrations settings
  • Milestones
    Milestones are now sorted by target date when moved between projects
  • Navigation
    You can now paste internal Linear URLs in Cmd/Ctrl K to quickly navigate to that link
  • Desktop
    Fixed contextual menus being difficult to dismiss when clicking in draggable areas at the top of the window
  • Initiatives
    Inline comments on the initiatives overview page now show up for large screen sizes
  • Inline comments
    Fixed positioning of inline comments when opening from an inbox notification or link
  • Projects
    Fixed scroll position restoration when navigating back to the issues list while creating a project or a project template
  • It's now possible to open pull requests via the command menu and by using the O then R keyboard shortcut
  • MCP
    Included Issue.delegate in MCP tools
  • MCP
    Made LLM aware of multiple pages of responses
  • We now allow you to create issues from the team's default template
  • Added fromDelegate and toDelegate fields to IssueHistory
  • Webhooks
    Added two new external IPs that may be used to send webhooks: 34.134.222.122 and 35.222.25.142. However, please use signature verification rather than IP verification, as we may add more IPs in the future
  • Webhooks
    When there are multiple changes in a row that result in webhooks, they are now delivered much faster

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Sub-initiatives