Templates for Slack, Intercom & Zendesk
Slack templates
You can now apply a template when creating an issue from Slack, so that it is easier to follow best practices and capture information for issues such as bug reports and feature requests.
Add templates to your Slack integration from workspace template settings or the Slack settings page. You can make up to 5 issue templates available in your Slack integration, which any Linear members in your Slack workspace can view and apply when creating issues from Slack. If you have a default template set for your team, it will show up as an additional (6th) template option after the team has been selected.
When using a template, any fields set in the template will be pre-filled for you such as the assignee, label, project, status, and description. If your issue template has sub-issues, they’ll be created automatically with the parent issue and can be edited in Linear.
Intercom & Zendesk templates
We’ve also added templates to Intercom and Zendesk to make it easier to follow your existing workflows and file high quality bug reports and feature requests coming for your customers.
Like with Slack, you can choose up to 5 issue templates to add to your support integration. Enable the desired templates for your integration from workspace template settings or any team template settings page, or from the templates section in the Intercom or Zendesk settings pages. Once enabled, they’ll become available in those applications in the Linear sidebar under Templates. When applied, the template will pre-fill available fields such as title, description, status, and label as well as create sub-issues when applicable.
- We now allow showing and hiding empty groups when grouping issues by SLA or project milestone
- [a11y] Improved accessibility of control toolbars: you can now use ArrowLeft and ArrowRight to move between focused buttons in the buttons toolbar (available in the issue creation modal, project creation modal, sub-issue editor, etc)
- When creating a sub-issue, we now auto-assign it to the parent issue assignee if all other children are assigned to the same person
- It is now possible to favorite the team's cycles page, projects page, and views page
- It is now possible to favorite user pages
- When you are mentioned in a comment, you will now only receive a comment mention notification rather than both a comment mention notification and a notification that you were subscribed to the issue
- We now show assignee and priority on controls opening sub-issues
- We no longer offer to save a draft of an unchanged template when composing an issue
- Using Option C to create an issue from a template now shows all teams you belong to
- It is now possible to group projects by project update health: On Track, At Risk, Off Track
- Columns titled "Estimate" are now transferred when importing from a Jira CSV file
- The snooze issue action shortcut in Triage is now Shift + H instead of H so as not to conflict with the "remind me about this issue" action shortcut
- Updated the shortcut for uploading files in the editor to Cmd + Shift + U
- Similar to issue views, you can now use Cmd + B to toggle the layout display option on projects views
- You can now add SLA and subscribe/unsubscribe from the contextual menu in the issue list and board
- Fixed a bug where it was not possible to change workspaces in the desktop app in rare circumstances
- Fixed a bug where going back to the active or upcoming cycle would not persist filters
- Fixed a bug where the milestone was hidden when pressing Cancel in the project edition modal
- Fixed an issue where the add attachment keyboard shortcut Ctrl + L wasn't being executed in the create issue modal
- Fixed a problem when editing an issue template where sub-issues didn't notify the user that there are unsaved changes when leaving the page
- Fixed a bug that prevented copying images to the clipboard via the context menu
- [Desktop] The New tab button now appends a new tab instead of inserting it adjacent to the current tab
- [Slack] We now automatically uninstall the Linear app from your Slack workspace when you delete the Slack integration on Linear
- [Slack] We now show the Slack message author in the attachment when a Linear issue is created from a Slack message
- [Slack] Linking a Slack message permalink in Linear will now automatically fetch message details from Slack and generate a rich attachment if you have the Slack integration installed with sufficient scopes
- [Slack] Fixed an issue where Slack display names were sometimes missing in Linear for comments synced from Slack
- [Zendesk] Added the ticket description to the Zendesk attachment when creating the attachment from the Linear client
- [Zendesk] Fixed a bug that was causing Zendesk ticket links created from Linear to not appear in the Zendesk integration
- [Zendesk] Fixed a problem with unresponsive buttons in the Zendesk integration
- [Webhooks] Webhook payload now includes `webhookId`