Working with your customers is key to high-performing product teams. As companies scale, much of the customer requests are piped into customer success tools such as Zendesk. This is why we're excited to add Zendesk to Linear's growing set of integrations.
Your customer success teams can now quickly file bug reports into Linear from within Zendesk and link feature requests to existing issues. We also added automation which re-opens and updates Zendesk tickets after the issue has been resolved (or canceled), so your customer success team can get back to the customer to update them on the progress. The integration makes it easier for your product team to prioritize their work based on customer needs and build a tighter feedback loop with your customers.