Mercury
Linear Projects give Mercury a source-of-truth across all their work.
Mercury is the fintech ambitious companies use for banking and all their financial workflows. With a powerful bank account* at the center of their operations, companies can make better financial decisions and ensure that every dollar spent aligns with company priorities. Over 200K businesses choose Mercury to confidently run all their financial operations with the precision, control, and focus they need to operate at their best.
Mercury’s team has used Linear for planning and building products since 2020, as they’ve scaled from early-stage startup to high-growth company. When the Mercury team sets a vision, they often utilize Linear to execute on it. Mercury uses Projects in Linear to track their efforts across both engineering, product and design (EPD).
Linear Projects give us a source-of-truth across all our work and keeps the team in-sync. For EPD, we use Linear Projects to track our active sprints and our backlog. Designers and engineers create and complete detailed issues as they execute on work, and they share weekly updates on progress in Linear. The project DRI for every team each week posts an update that syncs bi-directionally to Slack, so it’s easy for everyone to engage and follow along. This ensures context is never lost across tools.
As an engineer, my interest is in having my work presented in a way that makes it easy to know what I can pick up right now and keep track of all the loose ends, what I’m blocked on and updates to projects as we go. Linear enables me to do that.
Linear Insights enables Mercury to build the products their customers need, with real-time, actionable data analytics. Mercury is able to spot trends, remove blockers, and make progress faster.
People are getting a lot of value out of Linear Insights and it’s a key aspect of how we observe the efforts and performance of our team.
Mercury manages a substantial volume of feedback on new products from internal users and beta customers using Linear Asks. Bug reports and feature requests are submitted directly from Slack and automatically sent to the relevant team in Linear. Teams can immediately eliminate cluttered channels and reduce context switching.
Reacting with a ticket emoji and having Linear create a ticket automatically is absolutely incredible. We have what seems like dozens of pieces of feedback and bugs uncovered every day as we’re getting ready to ship our new product. Linear Asks keeps it all sane. If you told me Mercury was taking it away, I would pay for it out of pocket.
Linear Asks ensures everything gets collected into a single triage queue, enabling us to easily review and groom our backlog, saving us time from losing feedback or having to collect and organize feature requests ourselves.
Linear drastically simplifies issue intake for Mercury, enabling everyone in the organization to participate in reporting bugs to improve product quality and making feature requests on behalf of customers.
Craft is at the heart of everything we do. We care deeply about solving customer problems in delightfully simple yet complete ways. We want to build products and customer relationships that last, and it’s important to us that our own tools and processes do too.
In partnering with Linear, Mercury has been able to pursue and recognize excellence, building products that exceed customer’s expectations.
*Mercury is a financial technology company, not a bank. Business banking services provided by Choice Financial Group and Evolve Bank & Trust ®; Members FDIC.