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GTM, Full-time (North America)

Scaled Customer Success Manager

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At Linear, we are on a mission to create a new standard for modern software development. We are building the tools that empower the next generation of high-impact companies to do their best work. Linear is designed based on the practices and processes that distinguish world-class product teams from the rest: relentless focus, fast execution, and a commitment to the quality of craft. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products.

Set up as a fully remote company from the start, our team is currently distributed across a variety of countries across the US, Latin America and Europe (we hire within US/EU timezones). We are a diverse team of individuals, all makers at heart. We love picking up new challenges and care deeply about the quality of our work.

We’re looking for a Scaled Customer Success Manager to help customers succeed with Linear as they grow. This role is designed for scale and is a great fit for someone early in their Customer Success career who’s highly motivated, curious, and eager to learn how best-in-class CS works in a product-led company.

This is not a traditional, meeting-heavy account role. You’ll support a large portfolio of customers through programmatic, product-driven, and mostly asynchronous engagement, stepping in directly only when it meaningfully improves outcomes.

Please note: We are an equal opportunity employer and remote-only company. At this time, we can only support hiring within North America.

What you'll do

  • Own the success of a large portfolio of Linear customers using a digital -first approach

  • Help customers get to value quickly through onboarding, materials, and proactive outreach

  • Use product usage data, lifecycle signals, and basic analysis to identify adoption gaps, risk, and growth opportunities

  • Run repeatable success programs across activation, adoption, and renewal readiness

  • Pull and interpret data from internal tools (CS platform, CRM, product analytics) to inform outreach and prioritization

  • Engage 1:1 with customers when needed and escalate thoughtfully to high-touch support

  • Partner closely with Product, Support, and Sales to share customer feedback

  • Continuously refine how we support customers by improving processes, tooling, and automation

What we're looking for

  • 2–3+ years in a customer-facing role (Customer Success, Support, Solutions, Ops, or similar)

  • Experience working in SaaS; startup or product-led environments preferred

  • Comfortable working with data and technical tools to understand customer behavior

  • Basic SQL skills or experience querying data (or a strong desire to learn)

  • Familiarity with APIs, integrations, or automation tools is a plus

  • Strong written communication skills — clear, concise, and thoughtful

  • Highly motivated, organized, and excited to grow

  • Curious about how great products scale and how customers adopt them

What we offer

  • Interesting and challenging work

  • An experienced team to learn from

  • Work life balance

  • Competitive salary and equity

  • Employee-friendly equity terms (early exercise, extended exercise)

  • Macbook Pro, 5K display and accessories

  • Stipend to set up your home office

  • Paid lunch and coffee during work days

  • Work remotely, no commuting to the office

  • Paid co-working space/desk at an office

  • Health, dental and vision insurance

  • Regular team events and offsites

  • 5 weeks paid vacation

  • 4 months paid parental leave

Learn how we think and work