Making the most of Linear Business
Linear Business unlocks powerful features:
- Asks: collect and manage requests from anyone in your Slack workspace
- Support integrations: connect customer support tools directly to your Linear workflow
- Insights: spot trends and bottlenecks with real-time analytics
- Triage responsibility: streamline issue handling with designated ownership roles
- Private teams: secure sensitive work with controlled access
Here's a deeper look into each of them
Linear Asks: simplified request management
What it is: Asks is an app for managing your workspace requests coming from teams such as IT, HR, and Ops.
Why it matters: Built by Linear and integrated with Slack, it streamlines your help desk workflows so that it’s easier than ever for anyone in your workspace (even without a seat in Linear) to submit, track, and manage requests.
Support Integrations: managing customer feedback and tracking bugs
What it is: Connect Linear to customer support tools like Intercom, Front, or Zendesk to create issues from support tickets.
Why it matters: Create a direct pipeline from customer feedback to your product development process, enabling you to flag customer feature requests and bug reports directly in Linear to the people who can take action on them.
↳ View, select and set up support integrations
Insights: Data-informed decision making
What it is: Real-time analytics that transform your Linear data into actionable insights.
Why it matters: Insights come attached to every View in Linear, enabling you to spot trends, identify bottlenecks, and make informed decisions about resource allocation and project prioritization.
Use them to:
- Track resource allocation across Projects
- Measure bug resolution speed and trends
- Evaluate estimation accuracy
- Retro cycle times to improve predictability
- Identify bottlenecks and blocking dependencies
Triage responsibility: clear ownership roles
What it is: Define who handles incoming issues in your Triage inbox by automatically notifying or assigning specific team members.
Why it matters: No more issues falling through the cracks. Clear ownership means faster response times and better team accountability.
↳ Learn more about triage responsibility
Private Teams: Secure collaboration
What it is: Create teams with restricted access for sensitive work.
Why it matters: Handle confidential projects (HR, customer data, executive planning), or invite external guests like contractors to specific teams, while maintaining appropriate access controls.
↳ Read our private teams documentation
Need guidance? Join our Slack community
Meet other Linear users to get advice and exchange tips in our Slack community. The Linear team is active in the Slack community as well, so it's a great place to ask questions.