Capture feedback, understand user needs, and prioritize product work using Customer Requests. This video demonstrates how to bring the voice of the customer into product development with a complete workflow that closes the gap between product and go-to-market teams.
Capturing feedback
Customer requests can be created manually, but using one of our customer experience integrations will automatically create a request with a link back to its source, as well as an accompanying issue if none exists already. Many of these integrations will also create customers for you as soon as their first request is created.
To capture feedback from a Slack thread, try “@Linear, log this as a customer request”
Conducting product discovery
Explore and surface your most impactful feature requests using data from customer requests in custom views.
- Sort by
Customer countto view your most popular feature requests - Understand the needs of different customer personas by filtering by
Customer tier - See the potential revenue impact of certain feature requests by sorting by
Customer revenue
Implementing customer feedback
Use the Linear agent to conduct product research at scale and quickly scope projects informed by customer requests.
By creating projects informed by and built on customer requests, you’ll not only keep the voice of your users front and center, you’ll also notify customer-facing teams when the requests they logged are complete, allowing them to close the loop with users.
Ask Linear, “Find and list all feature requests related to [project] and organize them by impact.”
Customer pages
Use customer pages to view all of a single customer’s requests in one place. These are particularly useful for tracking requests and in-progress work for high-priority customers.